General Office Policies
Please review carefully.
Please review carefully.
You are welcome to bring a friend or relative to your visits (or listen on telemedicine visits) if such companionship is comfortable for you.
Exceptions to this confidentiality include disclosure by you regarding intention to harm yourself or others. Your record and the information contained within it will not be disclosed to others unless you direct us to do so or unless the law authorizes or compels us to do so.
There may be additional or alternative treatments available. You are encouraged to ask questions if you would like additional information. Although your plan will be thoroughly researched and will be customized to your unique health status and your personal goals, no guarantees can be assured regarding the outcomes of treatment(s) or procedure(s).
Our clinic provides an important educational environment for resident nutritionists and Functional Medicine practitioners to shadow consultations. While we aim to keep your supporting resident nutritionist consistently the same person throughout your care plan, this is not always possible. You always have the right to decline that a resident shadows your consult.
When you call and schedule an appointment, time is reserved especially for you and no one else. Since the appointments are much longer than standard office visits, cancellations are significant interruptions to the Clinic. Thus, a minimum of 7 days’ notice is required for cancellations of new patient visits and 3 days’ notice for existing patients. There is a $500 deposit for new patients, which will be refunded only if the appointment is cancelled with more than 7 days’ notice. Additionally, there will be a 100% office visit charge for “no-shows” or late cancellations. We also require that all new patients complete and return their new patient paperwork no later than 7 days prior to your appointment. If the new patient paperwork is not received, we will reschedule the appointment and cancellation fees will be applied.
Payment is expected prior to shipment. We will refund 100% of your purchase (minus shipping) within 20 days of purchase should you need to return them. Probiotics and other heat sensitive items are non- refundable.
Our clinic frequently uses specialty testing. These are usually an out-of-pocket expense. Occasionally, there is some insurance coverage. We will guide you through identifying the costs associated with your testing.
In order to establish a doctor/patient relationship with us, you must see us in our office in person at least once per year. If you do not see us in our office in person at least once each year, there will not be a doctor/patient relationship between us and you. Instead, our communications with you will be for educational purposes only. We call these communications “Telehealth/education services”. These services we provide to you will consist of information and suggestions that are intended to assist you and your health care provider in using natural means to support your health. Telehealth/education services are not intended to serve as a medical diagnosis or treatment of any kind. Our fees for telehealth/education services are the same as the fees that we charge for our telephone consultations and office visits. Please note that medical insurance does not cover telehealth/education services. You will be responsible for paying for all telehealth/education services yourself. We do not refund any amounts paid for telehealth/education services.
We encourage patients to call or e-mail with questions regarding their treatment plan. If there is need for longer discussion regarding new symptoms or new concerns, then we recommend you schedule an additional follow-up appointment. Questions that require longer than 5-minute responses fit this scenario. Additionally, if it has been longer than 8 weeks since your last appointment, schedule an appointment rather than email.
Emergencies, after-hours care, disability requests: Because of their teaching, traveling, and research, our doctors are not available on a 24-hour basis at all times. Therefore, you must have a primary care doctor with whom you can consult in the event of an emergency or urgent problem. If you have a serious health problem that requires immediate attention, you should call your other doctors(s), call 911, or have someone take you to the nearest hospital emergency room. If you notice an adverse effect from one of the components of your health plan, you should discontinue it immediately and email your provider (preferred:[email protected] or [email protected]) or call the Clinic 203-304-9502.
Please note that because we are not primary providers, we do not complete disability or workers’
compensation forms for patients.
We accept cash, checks, credit cards, FSA and HSA cards. We do not accept insurance, nor do we bill
insurance or prepare HCFA forms for you. However, we will furnish you with an itemized bill for self-submission if you are seen in office.For our Medicare patients: Since we do not accept Medicare in our office, all services, including labs and mail away specialty lab tests, are self-pay. You will not be able to submit any bill to Medicare for reimbursement from them for any services you encounter in our office by any of our providers. Please email us at [email protected] for any questions regarding billing.